At Ohh Sunday, we're committed to delivering your orders efficiently, safely and with care. Here's everything you need to know about how we process, ship and handle your order.
Account Registration
To place an order on our website, customers are required to create an account. Creating an account allows you to:
- Track your order history & status
- Save your shipping information for faster checkout
- Access store credit or future promotions
You can register easiky by clicking on the 'Sign up' button at the top right corner of our website.
Order Processing
- Orders are processed within 1-3 business days (excluding weekends and public holidays)
- During sales or peaks periods, processing may take slightly longer.
- You will receive an email confirmation once your order is placed and when it is shipped.
Shipping Options
- Standard Domestics Shipping: 3-7 business days
- International Shipping: 7-21 business days depending on destination
Shipping costs are calculated at checkout based on your selected method.
Tracking Your Order
- Once your order ships, you'll receive a tracking number via email.
- If your tracking shows delays, feel free to reach out and we'll help however we can.
Delivery Issues
- Ohh Sunday is not responsible for lost or stolen packages after they are marked as delivered.
- For any issue, please contact the carrier directly or email us — we're hapoy to assist where possible.
- Please ensure all shipping information is correct before completing yoir purchase. Orders cannot be rerouted once shipped.
Q: Do I need an account to place an order?
A: Yes, all customers must register for an account befor eplacing an oder. This helps us provide better service, track your purchases and manage returns or store credit efficiently.
Q: How long does it take to process my order?
A: We typically process orders within 1-3 business days. You'll get an email once your item has shipped.
Q: What if I need my order urgently?
A: For urgent or time-sensitive orders, please Whatsapp us immediately at +601112305105 with your order number and required delivery date. We'll do our best to prioritize your order, depending on stock and shipping conditions.
Q: What shipping options do you offer?
A: We offer Standard domestics and International shipping. Shipping costs are provided at checkout.
Q: Can I change my address after placing an order?
A: If your order hasn't shipped yet, contact us immediately. Once an order has been dispatched, we cannot change the shipping address.
Q: Where can I find my tracking number?
A: You'll receive your tracking number via email as soon as your order ships. If you don't see it, please check your spam/junk folder or contact us at Whatsapp +601112305105.
Q: My package is delayed/lost - what should I do?
A: First, check with the courier using your tracking number. If you're still having trouble, Whatsapp us at +6011123051505 and we'll do our best to assist.